Support Operator

🔥 14 hours ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Operator

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Handle and distribute incoming support cases with proper prioritization and ownership • Monitor the support queue and proactively take cases into work • Provide expert guidance on Creatio products and related services • Process service requests including cloud-related actions, licensing, and SLA activation • Keep customers informed about case progress and resolution timelines • Manage escalations and support critical customer situations • Collect and analyze customer feedback to improve support quality • Communicate with customers via phone, chat, and email • Provide consultations and explanations tailored to customer needs • Perform remote sessions to assist with issue resolution when required • Create, update, and maintain knowledge base articles and internal documentation • Collaborate with the Academy team by providing feedback and content improvement suggestions • Identify recurring issues and contribute to optimization of support processes and service quality

🎯 Requirements

• Experience in customer or technical support roles • Strong understanding of HelpDesk / ServiceDesk operations • Excellent verbal and written communication skills • Strong capability to explain technical concepts clearly to users • Ability to manage escalations and critical cases with a solution-oriented approach • Confident use of office software, email clients, and web browsers • Basic understanding of PC architecture and networks • Foundational knowledge of databases (DBMS) is a plus • Strong teamwork skills and ability to manage multiple tasks simultaneously • English proficiency at B2 level or higher

🏖️ Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning • Flexible work arrangements and initiatives supporting effective schedule management, productivity, and personal and professional wellbeing • Recognition of achievements and empowerment to make real contributions from day one • Innovative culture embracing new ideas, modern technologies, and bold thinking • Competitive compensation and benefits designed to support employees and their families • Rewards approach recognizing contributions and commitment