Technical Advisor

🔥 22 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Support enterprise customers in the successful operation, optimization, and strategic use of the Creatio AI CRM and workflow platform • Serve as the primary technical point of contact for assigned enterprise accounts • Own technical matters, escalations, and platform usage challenges • Collaborate with Support, Product, and RCD teams to resolve critical incidents and ensure SLA compliance • Monitor system performance and health • Identify risks, inefficiencies, and bottlenecks and provide actionable preventive recommendations • Guide customers on platform best practices, feature enablement, system architecture, and performance optimization • Deliver recommendations aligned with customer business roadmaps • Participate in QBRs and strategic reviews • Provide customer-driven feedback to internal teams and influence roadmap decisions

🎯 Requirements

• 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles, preferably in B2B SaaS • Experience with the Creatio platform or similar low-code/no-code solutions, CRM systems, or SaaS platforms is a plus • Hands-on experience with APIs, integrations, SQL, IIS server, Redis server, SQL server, and performance tuning • Experience with monitoring tools such as Grafana and Zabbix • Experience managing technical relationships with enterprise customers • Ability to lead technical workshops, explain complex ideas clearly, and influence outcomes • Advanced English • Strong understanding of platform architecture, system capabilities, deployment models, and integrations within CRM or enterprise SaaS environments • Strong analytical and technical troubleshooting skills • Ability to proactively detect trends and prevent escalations using monitoring tools, AI alerts, and system logs • Ability to translate complex technical topics for non-technical stakeholders and manage executive relationships • Experience collaborating with support, customer success, and product teams • Familiarity with DevOps, CI/CD pipelines, and self-service enablement practices • Proactive, customer-first mindset with strong ownership culture

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Well-being initiatives • Culture that celebrates achievements and values employee ideas • Opportunities to make real contributions from day one • Innovative culture embracing new ideas, modern technologies, and bold thinking • Competitive compensation and benefits designed to support employees and their families • Rewards approach recognizing contributions and commitment