Senior Software Engineer, Backend

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Design, build, and maintain scalable backend services, APIs, and distributed systems that power our AI-driven products. • Partner closely with frontend engineers, machine learning engineers, data scientists, product managers, and designers to deliver end-to-end customer experiences. • Own the reliability, performance, and scalability of production systems, proactively identifying and resolving issues before they impact customers. • Write clean, maintainable, and well-tested code, following engineering best practices and contributing to a high-quality codebase. • Participate in architecture discussions, code reviews, testing, and continuous integration efforts to ensure engineering excellence. • Design and implement secure, resilient, and highly available services that meet the demands of enterprise customers. • Analyze and evolve system architecture to improve performance, scalability, reliability, and operational efficiency. • Drive technical decisions and contribute to the team's engineering culture through mentorship, knowledge sharing, and continuous improvement.

🎯 Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field. • 5+ years of experience building and operating backend systems, distributed systems, or cloud-native infrastructure in production environments. • Strong proficiency in backend programming languages such as Go and Python. • Experience designing, building, and maintaining RESTful APIs and service-oriented architectures. • Hands-on experience with Elasticsearch or similar search and indexing technologies for large-scale datasets. • Solid understanding of distributed systems, microservices architectures, and cloud platforms. • Experience troubleshooting and optimizing system performance, reliability, and scalability. • Strong analytical and problem-solving skills, with a focus on delivering pragmatic solutions. • Excellent communication and collaboration skills, with the ability to work effectively across engineering and cross-functional teams.

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment