Implementation Project Manager

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🕒 2 days ago

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CRM Expert

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

CRM Expert is a leading provider of Zoho CRM solutions in Israel, specializing in the implementation and integration of Zoho Suite for businesses of all sizes. With a focus on efficiency and growth, CRM Expert offers tailored solutions that enhance business processes through advanced integration capabilities. The company uses clear project management methodologies to deliver excellence from inception through to launch, ensuring that clients receive customized support aligned with their specific needs and budget.

📋 Description

• Own multiple customer implementation projects from project initiation through successful go-live • Serve as the primary day-to-day contact for assigned customers • Lead customer meetings, workshops, and project status sessions • Understand business requirements and translate them into structured project plans and actionable tasks • Coordinate developers, consultants, and implementation resources throughout the project lifecycle • Maintain complete visibility across project scope, timelines, priorities, risks, blockers, task ownership, documentation, and overall delivery status • Proactively identify delivery risks, manage scope, effort, timelines, budgets, and customer expectations while maintaining accurate project information and contributing to continuous improvement of delivery processes • Monitor project budgets, effort utilization, and delivery profitability, ensuring projects remain within agreed commercial boundaries

🎯 Requirements

• Proven experience managing multiple client-facing software implementation projects simultaneously • Strong customer management and communication skills • Strong conflict resolution and negotiation skills with the ability to balance customer needs and delivery constraints • Experience leading customer meetings and managing customer expectations • Experience coordinating developers, consultants, or technical implementation teams • Hands-on implementation experience • Strong technical orientation with the ability to understand CRM/business application concepts, workflows, integrations, and implementation processes • Excellent interpersonal skills and emotional intelligence • Ability to translate business requirements into structured execution plans • Strong planning, organization, and prioritization skills • Ability to manage scope, timelines, risks, and delivery accountability • Business and commercial awareness • Excellent follow-up and execution discipline • Comfortable working in fast-moving, dynamic environments • High ownership mentality and strong attention to detail • Strong decision-making skills • Fluent Hebrew (spoken and written) – mandatory • Strong written and verbal English communication skills • Experience working with CRM or business application platforms such as Zoho, Salesforce, HubSpot, Microsoft Dynamics, Monday.com , or similar implementation environments • Naturally, takes ownership, follows through relentlessly, and proactively closes open items without requiring constant management follow-up. • Comfortable asking questions, validating assumptions, and challenging unclear information before making commitments.

🏖️ Benefits

• Ownership of customer implementation projects from day one • Direct impact on customer success and delivery quality • A collaborative team where your contribution is highly visible • Exposure to a wide variety of customers and industries • Opportunity to develop professionally within one of Israel's leading Zoho implementation partners • Remote-first work environment