Customer Support, German Speaking

🕒 December 11, 2025

🇩🇪 Germany – Remote

💵 €1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide empathetic, accurate, and timely support to the users • Stay informed about the products and community standards to offer effective solutions • Investigate and resolve user issues, including account support requests and reports of abusive content • Respond to inquiries with speed, quality, and empathy • Use your market-specific knowledge to identify scalable improvements in user support • Analyze data to enhance user experience and improve workflows • Enforce Terms of Use by monitoring and addressing abuse reports • Spot trends and escalate complex issues to the global team when necessary

🎯 Requirements

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2) • A proactive attitude with a bias toward doing what's right for the community • Attention to detail and a results-driven mindset • Ability to analyze data and identify trends to enhance workflows • Familiarity with products and community standards (training will be provided)

🏖️ Benefits

• Performance bonus: up to 200 EUR per month • Opportunity to work in an international and supportive environment in Athens • Continuous training and career development opportunities • Flexible working conditions and a vibrant workplace culture • Relocation assistance for candidates outside of Greece