Dutch Customer Expert – Part-Time / Full-Time

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🕒 June 24

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide customer support via phone, email, and chat from a remote setup • Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries • Support registration and onboarding processes • Guide customers in ordering and activating onboard units (devices) • Handle payment inquiries and debt communication cases • Ensure accurate data entry and documentation • Support revenue collection and service-related processes • Maintain service quality and compliance standards • Collaborate with internal teams to improve customer experience

🎯 Requirements

• Fluent English (minimum B2 level required) • Strong communication and customer service skills • Ability to work independently in a remote, fast-paced environment • Comfortable with rotational shift work (including weekends until 30/06/2026) • Good analytical and problem-solving skills • Experience in customer support is a plus but not mandatory • Fresh graduates are welcome to apply

🏖️ Benefits

• Meal allowance: €7/day (tax-exempt) • Holiday and Christmas allowances paid monthly • Health insurance from day one of contract • Performance-based bonus (project dependent) • Apartment benefit option