Dutch Customer Specialist

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Assist customers with digital wallet accounts, payments, transactions, and account access • Provide professional support via phone, email, live chat, and other communication channels • Troubleshoot payment issues and resolve customer concerns efficiently • Guide customers through digital wallet features, processes, and security procedures • Handle complaints and escalate complex cases when necessary • Maintain accurate customer records while following company policies and data protection standards • Collaborate with internal teams to ensure timely resolution of customer issues • Meet performance targets related to customer satisfaction, service quality, productivity, and response times

🎯 Requirements

• Fluent in Dutch (C1/C2 level) • English (B2 level) • EU citizenship or valid Portuguese residency card • Strong analytical, creative, and communication abilities • Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

🏖️ Benefits

• Performance Bonus: Recognizing your achievements • Meal Allowance: Covering your daily meals • Transportation Support: Assisting with commuting costs • Health & Life Insurance: Comprehensive protection for your well-being • Relocation Package: Assistance to make your move smooth and stress-free • Remote Work: Enjoy the flexibility of working from home