Dutch Travel Customer Agent

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels. • Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences. • Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures. • Support customers with payment inquiries, account-related requests, and loyalty program assistance. • Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary. • Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems. • Work closely with internal teams and external travel partners to ensure timely and effective solutions. • Achieve established targets related to customer satisfaction, service quality, productivity, and response times. • Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training.

🎯 Requirements

• Fluent in Dutch (C1/C2 level) and English (B2 level) • EU citizenship or valid Greek residency card • Strong analytical, creative, and communication abilities • Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

🏖️ Benefits

• Competitive Salary : Based on your experience and skills • Performance Bonuses : Rewards for outstanding service • Comprehensive Insurance : Health and life coverage for your well-being • Meal Allowance : Support for daily meals • Remote Work: Enjoy the flexibility of working from home