French Technical Customer Support

🕒 December 1, 2025

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide friendly and efficient service to the worldwide Airbnb community. • Respond professionally and empathetically to all interactions with the community, including urgent situations. • Investigate and resolve complaints, maintaining detailed records of circumstances, investigation outcomes, and rationale for proposed resolutions. • Process insurance policy administration or cancellation requests. • Re-issue policy documentation when required. • Complete continuing education or professional development in line with regulatory or relevant minimum competency requirements. • Manage escalated or urgent calls where the customer may be very upset. • Handle complex complaints professionally and in a timely manner. • Act as a mentor to new ambassadors, assisting with queries outside of the script and providing escalation support on complex cases.

🎯 Requirements

• Previous customer service experience preferred. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities. • Empathetic and patient, with the ability to handle challenging situations with professionalism. • Detail-oriented with good record-keeping skills. • Willingness to continuously learn and adapt. • Ability to mentor and support team members.