German-Speaking Customer Service Representative

🕒 December 1, 2025

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide exceptional customer support to German-speaking clients via phone, email, and chat, primarily addressing technical issues related to website solutions • Troubleshoot technical problems and offer quick, effective resolutions aligned with company guidelines • Assist customers with website setup, configuration, installation, and troubleshooting • Guide customers in navigating our website tools and solutions, ensuring they make the most out of our products • Maintain clear and detailed records of all customer interactions and resolutions using the company’s CRM system • Ensure a high standard of customer satisfaction, consistently meeting or exceeding performance goals • Follow internal procedures to escalate unresolved technical issues to the appropriate teams • Provide feedback and suggest process improvements to enhance customer experience and service delivery • Stay up-to-date with product features and industry trends to ensure customers receive accurate, timely support • Handle repetitive tasks with a positive attitude and strong attention to detail • Maintain confidentiality of customer data and sensitive information at all times • Effectively manage time and prioritize tasks, ensuring prompt response to all customer queries • Demonstrate excellent communication and troubleshooting skills, with a calm and professional demeanor • Ability to work under pressure, manage stress, and maintain a positive attitude in challenging situations

🎯 Requirements

• Fluency in German (C2 level) is required for this role • Intermediate English proficiency (B2 level) is preferred • Customer service experience is a plus, particularly in technical support, but not mandatory • Technical aptitude or an eagerness to learn new tools and systems related to website solutions • Strong problem-solving skills, with the ability to troubleshoot and find solutions quickly • Excellent communication skills, both written and verbal, with a professional and friendly demeanor • Ability to work independently and manage tasks in a remote work environment • Comfortable working in rotative shifts, including weekends and night shifts • Organizational skills, with a keen eye for detail • Ability to work effectively as part of a team, supporting colleagues and collaborating to resolve customer issues • EU ID required to work legally in Portugal • Residence Card required for non-EU nationals

🏖️ Benefits

• Health and Life Insurance • Career Growth Opportunities • Meal Allowance • Transport Allowance • Company-Provided Equipment