German-Speaking Customer Service Representative

🕒 August 21

🇽🇰 Kosovo – Remote

💵 €1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Handle incoming customer inquiries primarily by phone and ensure a professional customer experience • Handle written customer inquiries during available service hours • Assist with scheduling, rescheduling, and canceling appointments related to installation services • Provide initial assistance with basic questions about smoke detectors • Assist with billing inquiries and explain invoice line items • Support customers with questions about the customer portal • Coordinate appointments for meter readings • Handle general service-related customer inquiries • Deliver high-quality customer service without sales or outbound activities

🎯 Requirements

• Native-level or fluent German (C1/C2) spoken and written • Previous experience in telephone-based customer service or strong motivation to work in inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident using PCs and digital communication tools • Patient, service-oriented personality with clear and structured communication skills • Reliable working style and ability to learn quickly • Willingness to handle written customer inquiries as well • Interest in a long-term customer service role (no interest in sales projects)

🏖️ Benefits

• Dedicated inbound customer service role with no sales responsibilities • Structured onboarding and clear processes • Stable full-time employment in an established service environment • Opportunity to gain experience in the energy and real estate sectors • Supportive team focused on delivering high-quality customer service • Working hours Monday to Friday between 8:00 a.m. and 6:00 p.m.

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