Operations Customer Expert, Euskera, English

Job not on LinkedIn

🕒 4 days ago

🇵🇹 Portugal – Remote

💵 €1.3k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide professional, friendly and empathetic customer support • Handle account management and billing inquiries • Troubleshoot common technical issues and guide customers toward effective solutions • Explain products, services and features clearly • Understand customer needs and identify appropriate solutions • Resolve inquiries efficiently while maintaining high customer satisfaction • Provide accurate information and follow established quality standards • Maintain a positive, customer-first approach throughout every interaction • Collaborate with colleagues in a fast-paced, international environment • Complete approximately 2 weeks of onboarding training conducted in English

🎯 Requirements

• Full fluency in Castilian Spanish and Euskera/Basque • English at B1 level or above • Strong communication and interpersonal skills • Comfortable using technology, digital platforms and online tools • Ability to stay calm and empathetic when handling customer issues • Attention to detail • Ability to adapt quickly to new products, processes and customer situations • Comfortable working in a diverse international team • Availability for a 24/7 rotational support environment, including nights, weekends and public holidays • Willingness to work 40 hours per week and 8 working hours per day plus a 1-hour lunch break • Previous customer service experience is valuable but not required • Candidates must be able to work in Portugal; international candidates must relocate to Portugal

🏖️ Benefits

• Monthly food allowance • Room allowance with utilities included for international candidates relocating to Portugal • Holiday and Christmas bonuses • Relocation package including airport pickup, administrative support, 14 months of fully equipped company accommodation, initial flight reimbursement after 6 months, annual return flight to home country for EU residents, and welcome kit • Free Portuguese language courses • Sports activities • Cooking and social activities • Career development opportunities • Supportive international team • Training allowance of €92.80 gross per week during approximately 2 weeks of training

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume