Technical Customer Service Representative – French Speaking

🕒 February 3

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Support French-speaking customers via phone, email, and chat • Handle technical and data-related inquiries, including basic SQL checks • Investigate issues, provide clear explanations, and ensure fast resolution • Collaborate with technical and internal teams to improve service quality • Document cases accurately and meet quality & performance KPIs

🎯 Requirements

• French: Fluent / Native (C1–C2) • English: B1–B2 level • Basic SQL knowledge (queries, data checks, troubleshooting mindset) • Strong problem-solving skills and attention to detail • Comfortable working remotely with digital tools • Previous experience in customer service or technical support is a plus, but not mandatory

🏖️ Benefits

• Private health insurance • Meal allowance • Paid training • Flexible work arrangements • Career growth opportunities