Senior LogScale/NG SIEM Customer Success Manager, Bilingual (Spanish/English)

🕒 February 4

🌐 Mexico, Brazil – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Build and foster relationships with customers within the assigned book of business while driving engagement, retention and growth • Proactively support customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to product and engineering teams • Create success plans around customer desired outcomes, drive product adoption, and identify measurable goals and timelines for onboarding and growth • Manage renewal risk and collaborate with sales executive teams to remediate issues and ensure successful renewals and product upsells • Conduct strategic business reviews covering business priorities, product roadmap, customer satisfaction, usage patterns and best practices • Serve as customer advocate with internal CrowdStrike stakeholders and document customer feedback • Leverage internal technical expertise, development engineers, knowledge base and tools to resolve customer issues • Drive escalations with executive management and stakeholders • Drive customer references and evangelize customer success stories • Drive customer value and expansion while maintaining trusted relationships • Create knowledge base content for reuse throughout the company and user base • Participate in technical communications to share best practices and learn about new technologies and complementary security applications

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Professional fluency with the English and Spanish • Minimum of 3 years of experience in a CSM or TAM role • 2+ years in SIEM and SOAR tech • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • Bonus: 5+ years of Customer Success/Support/Technical Account Management experience in SaaS organization • Bonus: Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud • Bonus: Experience managing software integration projects • Bonus: Prior experience in the log management space

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe