Bilingual Customer Service Representative

🕒 September 18

🇲🇽 Mexico – Remote

💵 $15k - $22k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC Generation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🛍️ eCommerce

🤖 Artificial Intelligence

💰 Venture Round on 2019-01

Retail • eCommerce • Artificial Intelligence

CSC Generation is a retail technology platform that enhances revenue growth and unit margin management through automation and AI. The company manages a diverse portfolio of 325,000 products online and receives over 10 million monthly page views across its brands. CSC Generation specializes in retail, ecommerce, and wholesale, with a commitment to expanding by acquiring successful brands. Founded in 2016 by Justin Yoshimura, CSC Generation has acquired several well-known brands including One Kings Lane and Sur La Table, and continues to seek out new brands to join its network. The company offers extensive career opportunities and focuses on creating an inspiring and challenging work environment.

📋 Description

• Handle inbound customer calls in English and Spanish • Provide assistance and information professionally and courteously • Respond to inquiries about products, services, billing, and account issues • Create a ticket for every customer interaction using the ticketing system, including detailed notes and customer information • Diagnose and troubleshoot customer problems, escalating complex issues as necessary • Maintain and update customer records after each interaction • Follow up with customers to provide status updates and confirm issue resolution • Adhere to company policies, procedures, quality standards, and service level agreements • Meet performance metrics including call handling time, first call resolution, pieces per hour, and customer satisfaction • Collaborate with team members and departments to ensure seamless customer service delivery • Participate in ongoing training and development

🎯 Requirements

• High school diploma or equivalent required • Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages • Strong computer skills, with the ability to navigate multiple systems and databases • Ability to work in a fast-paced environment while maintaining attention to detail • Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience • Only for CDMX and Edo. de Mex. • Previous experience in handling inbound customer calls • Familiarity with service ticket creation and tracking • Strong organizational and multitasking skills • Ability to meet performance targets and work effectively under pressure • Team player with a positive attitude and a customer-first mindset

🏖️ Benefits

• $3,000 MXN Productivity Bonus Per month • $3,000 MXN Seasonal Bonus Per Month, applicable only upon completion of the seasonal contract • Law benefits since day one • Home office • Full equipment provided • 100% paid training • 1 hour Lunch - 2 breaks of 15 minutes each • Two days off (Tue–Wed or Wed–Thu / Fri-Sat / Sat-Sun/ Sun-Mon) • Total Pass

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