Trainer

🔥 15 hours ago

🇲🇽 Mexico – Remote

💵 $25k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Trainer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC Generation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🛍️ eCommerce

🤖 Artificial Intelligence

💰 Venture Round on 2019-01

Retail • eCommerce • Artificial Intelligence

CSC Generation is a retail technology platform that enhances revenue growth and unit margin management through automation and AI. The company manages a diverse portfolio of 325,000 products online and receives over 10 million monthly page views across its brands. CSC Generation specializes in retail, ecommerce, and wholesale, with a commitment to expanding by acquiring successful brands. Founded in 2016 by Justin Yoshimura, CSC Generation has acquired several well-known brands including One Kings Lane and Sur La Table, and continues to seek out new brands to join its network. The company offers extensive career opportunities and focuses on creating an inspiring and challenging work environment.

📋 Description

• Develop, update, and maintain training programs for new hires and existing employees • Facilitate instructor-led training sessions across phone, chat, email, and SMS customer service channels • Create and maintain PowerPoint decks, job aids, manuals, videos, guides, and LMS/eLearning modules • Translate complex systems, processes, and policies into clear, practical learning content • Provide coaching and feedback to address skill gaps and support employee development • Evaluate training effectiveness using learner feedback, performance results, and operational data • Continuously improve training programs based on business needs and learner performance • Partner with Operations, WFM, QA, Merchandising, L&D, and other cross-functional teams • Support curriculum updates when systems, processes, products, or business requirements change • Use AI tools to improve training content, workflows, curriculum development, and coaching • Stay current on learning trends, training best practices, and emerging tools • Explain concepts in different ways, encourage questions, balance instruction with hands-on practice, recognize when learners fall behind, and adjust training plans as priorities change

🎯 Requirements

• 3+ years of proven experience in training, including creating and delivering training decks, facilitating instructor-led sessions, and developing learning materials • Previous experience in Customer Service, Contact Center, Training, Learning & Development, or a related environment • Advanced English proficiency, with strong verbal and written communication skills • Strong public speaking, facilitation, and presentation skills • Ability to independently lead virtual instructor-led training sessions • Experience creating professional training presentations and learning content • Strong PowerPoint skills • Intermediate or higher Excel skills • Experience working with CRM platforms and technical systems • Experience training others on systems, tools, workflows, or processes • Experience with LMS platforms or similar learning technologies • Experience creating written and video-based training content • Instructional design experience, including experience with Articulate 360 or another eLearning/design platform • Comfortable using AI tools and able to teach others how to use new technology • Strong organizational skills with the ability to manage multiple training projects and timelines • Ability to quickly learn unfamiliar systems and translate technical information into clear, accessible training • Reliable high-speed internet connection • Reliable electrical service suitable for a remote work environment • Professional workspace appropriate for virtual training • Comfortable working on camera during live training sessions and recorded presentations • Ability to independently schedule and facilitate Microsoft Teams training sessions • Flexible availability during high-volume or production periods • Experience with some listed systems is a plus, including Gladly, NetSuite, Shopify, Salesforce, Freshdesk, AWS, SharePoint, Kibo OMS, Narvar, Slack, Assembled, Claude or other AI tools, Microsoft Teams, and LMS platforms

🏖️ Benefits

• Full equipment provided • 100% paid training • 10-hour shift (8 am - 6 pm) • 1 hour Lunch - 2 breaks of 15 minutes each • Two days off (Sat-Sun) • Total Pass • Law benefits since day one • Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine) • Home office