Senior IT Specialist, Near Shore

🔥 2 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSG Inc.

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CSG Inc. is an information technology company that provides a range of specialized services including information security, cloud computing, managed hosting, and various as-a-Service models such as Security as a Service (SaaS) and Desktop as a Service (DaaS). Founded in 1998, CSG Inc. has evolved alongside client demands, moving from traditional support and maintenance to offering hybrid cloud solutions that help small businesses scale efficiently. Their focus on emerging technologies and collaborative services allows clients to concentrate on their core business operations, while CSG handles their IT needs.

📋 Description

• Serve as primary technical contact and project manager for complex client onboardings, infrastructure overhauls, and cloud migrations • Lead project scoping, timeline management, milestone tracking, and status communications with senior client staff and executives • Build, configure, secure, and optimize Microsoft 365 tenants and licensing • Manage Exchange Online environments, mail flow, shared mailboxes, hygiene policies, retention, SPF, DKIM, and DMARC • Lead detection, triage, containment, and remediation of complex security incidents • Assess client environments against CIS, NIST, and HIPAA benchmarks and deliver improvement roadmaps • Generate and present reports on tenant health, endpoint compliance, security posture, ticket trends, and license utilization • Research and evaluate IT vendors, hardware, and cloud software solutions • Design and deploy Microsoft Intune device profiles and custom single-app and multi-app kiosk implementations • Administer Microsoft Entra ID, Conditional Access, MFA, SSO, RBAC, and hybrid identity configurations • Audit, document, remediate, and migrate inherited Microsoft 365 and Azure environments • Administer Google Workspace and coordinate third-party API integrations • Configure and manage cloud VoIP, softphones, call routing, auto-attendants, and Microsoft Teams Phone integrations • Lead Tier 3 escalations and assist with Tier 1 and Tier 2 ticket overflow • Use PowerShell for automation, provisioning, reporting, and bulk policy updates • Author SOPs, incident response runbooks, network topology maps, and client transition guides

🎯 Requirements

• Must be legally residing and eligible to work as an independent contractor in Argentina • 5+ years of hands-on IT systems, networking, and cloud administration experience • At least 2+ years in an MSP or multi-tenant enterprise environment • Experience serving as a project manager or primary technical liaison with C-suite and executive client stakeholders • Deep expertise in Microsoft 365 tenant administration, Exchange Online mail flow, Microsoft Entra ID, and licensing optimization • Experience investigating and responding to security incidents, analyzing audit logs, and configuring Defender threat protection policies • Hands-on experience with Microsoft Intune, Autopilot, compliance baselines, Win32 application packaging, and dedicated Intune Kiosk mode profiles • Ability to analyze tenant and infrastructure data into executive summaries and health reports • Experience administering Google Workspace alongside Microsoft environments • Experience supporting cloud VoIP systems and networking fundamentals including firewalls, VLANs, VPNs, DNS, and DHCP • Strong working knowledge of PowerShell scripting for Microsoft 365 and Entra automation • Fluent/Bilingual English proficiency at C1/C2 level • Relevant industry certifications are preferred, including MS-102, SC-200, SC-300, AZ-104, or MD-102 • Formal project management training or certifications such as CAPM, PMP, or Agile/Scrum is preferred • Understanding of HIPAA, SOC 2, and CIS Controls is preferred • Experience with VMware ESXi, Hyper-V, and modern RMM/PSA platforms is preferred • Familiarity with Veeam, Datto, or Acronis backup and disaster recovery solutions is preferred • Must maintain a dedicated, quiet home office with reliable high-speed internet and backup power • Must be available and responsive during standard US operating hours

🏖️ Benefits

• 100% remote work • Dedicated, quiet home office setup • High-speed, reliable fiber/broadband internet requirement • Backup power solutions requirement

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