Head of Service Management

🕒 July 31

🇦🇺 Australia – Remote

💵 A$130k - A$170k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centorrino Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Centorrino Technologies is an IT services and solutions provider focused on delivering exceptional customer experience and secure technology environments. Based in Australia and New Zealand, they offer a wide range of services, including managed IT services, cybersecurity solutions, project delivery, and cloud computing. With a commitment to continuous improvement, Centorrino Technologies serves organizations across various sectors such as government, healthcare, education, and not-for-profit. The company is known for its engineering-led approach, ensuring that technology implementations are secure and efficient. Additionally, they maintain certifications like ISO 27001 and are involved in social impact initiatives, including being carbon neutral and supporting charities.

📋 Description

• Develop and execute the organisation's IT Service Management strategy • Lead the maturity and ongoing evolution of ITIL-aligned Service Management practices • Establish and maintain governance frameworks that improve operational consistency and service quality • Ensure Service Management processes are documented, maintained, reviewed, and continuously improved • Lead and oversee Service Management Office (SMO) functions where applicable • Own governance and continual optimisation across Major Incident Management, Problem Management, Change Enablement, Knowledge Management, Service Catalogue Management, Configuration Management, Asset Management, Risk Management, and Continual Improvement • Establish and manage a formal Continual Improvement Register • Identify opportunities for automation, process optimisation, and removal of recurring operational inefficiencies • Lead post-incident reviews and implement lessons learned • Drive measurable improvements in service performance, customer experience, and operational effectiveness • Approve Service Management processes and standards • Prioritise service improvement initiatives and recommend technology investments • Allocate Service Management resources and advise on workforce planning and capability requirements • Lead, mentor, coach, and develop Service Management leaders and teams • Build high-performing teams and promote accountability, collaboration, innovation, and an inclusive workplace culture

🎯 Requirements

• Ability to obtain NV1 Clearance • Experience within IT Managed Services or Enterprise IT environments • Experience in a senior leadership role • Extensive experience leading ITIL-based Service Management functions • Demonstrated experience leading large operational or service delivery teams • Proven ability to develop and implement Service Management governance frameworks • Strong commercial and financial acumen • Experience managing executive-level stakeholders and influencing business outcomes • Strong understanding of service reporting, metrics, and operational analytics • Demonstrated success leading organisational change and continual improvement initiatives • Excellent written, verbal, and interpersonal communication skills • Experience working within a Managed Services Provider (desirable) • Experience supporting Government and Enterprise customers (desirable) • Experience working within ISO-certified environments (desirable) • Experience using ConnectWise or similar ITSM platforms (desirable) • Valid Vulnerable People / Working with Children Check (WWCC) required • Police Check required

🏖️ Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration • Extensive training and development opportunities that enable continual growth as part of your career planning • Extensive discounts and benefits to maximise your money • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture • Diversity, inclusivity, variety and diverse backgrounds valued