Global Head of Customer Experience

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CXM

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💸 Finance

💳 Fintech

Finance • Fintech

CXM is an online financial services firm that operates as a brokerage platform offering Forex and CFD trading to clients. The company enforces regional access restrictions for regulatory compliance and provides risk warnings about the high-risk nature of leveraged trading. CXM also offers customer support for access and compliance inquiries.

📋 Description

• Run a structured CX audit • Map every client touchpoint across multiple services • Design the CX operating model • Manage day-to-day support performance across all business lines • Build the VIP client programme • Design operating models, tooling, and governance that grow with client volume • Build automated systems that track client experience in real-time • Work with internal stakeholders to embed client experience logic into roadmap decisions • Own the analytics framework connecting CX performance to business outcomes • Report at leadership level

🎯 Requirements

• Experience managing dozens of direct and indirect reports across multiple functions and geographies • Able to design governance structures, team ownership models, and process logic • Comfortable with predictive and prescriptive analytics • Practical experience deploying AI-powered support tools • Strong architecture and analytics credentials • Proven ability to connect CX performance to business outcomes • Track record of bringing product, marketing, compliance, and commercial teams around CX outcomes • Experience managing large distributed teams through significant organizational change

🏖️ Benefits

• Competitive base salary plus performance-based bonus • Standard employee benefits apply