Customer Success – Business Operations Coordinator

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CyberOne

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

CyberOne is a UK-based cybersecurity services company that provides 24x7 managed detection and response, incident response, Microsoft security integrations, penetration testing, cloud security, and professional consulting to help organisations build measurable cyber resilience. They deliver AI-augmented MXDR and other managed security services powered by Microsoft technologies, focusing on rapid detection, containment, compliance and continuous risk reduction for enterprise and regulated sectors.

📋 Description

• Coordinate customer onboarding activities including NDAs, welcome packs, and onboarding documentation • Maintain accurate customer and partner records within Microsoft Dynamics CRM • Support and manage customer engagement and “Road 2 Success” activities • Assist with customer communications and follow-up actions • Ensure customer documentation and records are kept up to date and compliant • Administer and maintain Microsoft Dynamics CRM data integrity • Produce dashboards, reports, and operational insights using Power BI • Monitor customer success metrics and operational KPIs • Support process improvements through data analysis and reporting • Support supplier and contractor onboarding processes • Maintain supplier documentation and compliance records • Coordinate and support supplier audits • Track supplier performance and contract documentation • Complete client security questionnaires and supporting documentation • Manage document control processes across operational and customer-facing documentation • Support document classification and information governance activities • Maintain customer, partner, and supplier onboarding forms and records • Ensure documentation aligns with internal policies and compliance requirements

🎯 Requirements

• 3+ years experience using Microsoft Dynamics CRM • Strong experience with Power BI reporting and dashboard creation • Excellent organisational and administrative skills • Strong attention to detail and document management capability • Experience managing customer onboarding or customer success administration • Ability to manage multiple tasks and priorities effectively • Strong written and verbal communication skills • Experience handling confidential and sensitive information • Understanding of supplier management or procurement processes (Desirable) • Familiarity with ISO 27001, security questionnaires, or compliance documentation (Desirable) • Experience with document classification and information governance processes (Desirable)

🏖️ Benefits

• Competitive compensation • Strong benefits • Clear path for career progression