CSM & Onboarding Intern

🔥 14 hours ago

🇫🇷 France – Remote

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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D-EDGE Hospitality Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏨 Hospitality

☁️ SaaS

🤝 B2B

Hospitality • SaaS • B2B

D-EDGE Hospitality Solutions is a hotel technology provider offering a 360° suite of interconnected, guest-centric software and digital marketing tools that help hotels optimise distribution, increase direct bookings, and maximise revenue. Its products include a Central Reservation System (CRS), Channel Manager, Booking Engine, Connectivity Hub (PMS, RMS, GDS, distribution and payment connectivity), Data Intelligence (performance analysis, price recommendation and monitoring), website design and SEO, digital media and metasearch marketing, CRM and online reputation management, guest-facing apps and operations management. The company emphasises ease of use, open integrations, multilingual global support and dedicated account management for hoteliers ranging from independents to international chains.

📋 Description

• Create and configure client applications (app, automated email/SMS/WhatsApp campaigns, etc.) • Support the onboarding of new hotel groups onto LoungeUp • Monitor solution usage and identify opportunities for continuous improvement • Provide occasional support to the CSM team in managing client projects • Contribute to internal projects aimed at improving team efficiency or the customer experience • Gain an understanding of the key role of a CSM in a growing SaaS company • Work on practical projects with real clients • Quickly develop expertise in technical tools and challenges

🎯 Requirements

• Interest in technology and the hospitality industry • Meticulous and detail-oriented • Proactive and self-motivated • Strong organizational and prioritization skills, with the ability to structure your work and manage multiple tasks in parallel • Ability to collaborate within a young, friendly, and dynamic team • Good proficiency in French and English required • Spanish is a plus • Expected start date: July or August 2026

🏖️ Benefits

• Comprehensive training upon joining, with a buddy to support you • A supportive and stimulating environment in offices located in the heart of Paris • A close-knit, passionate team always willing to share its knowledge • Regular after-work events and team activities