Service Desk Agent, German Speaking

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

D-ploy GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

IT

D-ploy GmbH is a company that specializes in IT services and engineering solutions. Established in 2003, it operates with over 550 associates in 32 countries, managing over 850 active customer initiatives. The company offers a range of services including infrastructure services, application management, service desk, network services, collaboration services, IT administration, and software as a service. D-ploy GmbH emphasizes trusted partnerships, quality commitment, and cost efficiency in its operations. The company also provides consulting, laboratory, managed print, and event services, along with resource staffing and recruiting. D-ploy GmbH is ISO certified in various management standards and is dedicated to providing IT solutions tailored to business needs.

📋 Description

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products • Meticulous documentation of end user issues in ITSM tool • Adherence to processes and knowledge documents • Ticket backlog management • Continuous service improvement activities – knowledge script creation, training document updates etc. • Close collaboration with Onsite IT technicians

🎯 Requirements

• Language skills: fluent German and English, other languages are advantage • Advanced MS Office apps knowledge a plus • Strong problem solving/analytical abilities • Good communication skills • Attention to detail and ability to multi-task • Ability to work independently and effectively • Readiness to follow direction and best practices • Planning and organizing skills • Team player and supportive personality • Candidates have to declare Criminal record extract not older than three months

🏖️ Benefits

• Broad range of activities, tasks, and projects • Flexible working conditions • Minimum 5 weeks of vacation • Vouchers (B-day voucher, wedding, and new born surprise) • Fishing for Friends program – our referral program • Further development and professional advancement • Friendly and international working environment • Company-sponsored events • Competitive salary and various benefits