Technical Account Manager – Dutch Speaking

🔥 13 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

D2L

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

📚 Education

☁️ SaaS

💰 $85M Series B on 2014-08

Education • SaaS

D2L is a company committed to transforming the future of education and work through high-quality learning solutions. Their platform, D2L Brightspace, offers personalized, scalable learning opportunities tailored for various sectors, including K-12 education, higher education, business, training organizations, and government. D2L provides a comprehensive learning management system that incorporates AI-driven tools to enhance teaching and learning experiences. The company emphasizes accessibility and inclusivity, ensuring that their solutions meet diverse learner needs, and supports their users with dedicated customer and learning services.

📋 Description

• Serve as a named resource for strategic D2L customers, proactively and reactively providing augmented support • Provide weekly summaries of open support incidents • Run weekly meetings to review and prioritize support incidents • Act as a customer escalation point • Proactively lead account growth processes • Mentor team members and support technical knowledge development • Drive team expertise and technical thought leadership • Work cross-departmentally to resolve complex scenarios and integration issues • Engage Project, Development, Deployment, and Infrastructure Consulting teams on clients’ behalf • Organize and report findings to enrich internal processes • Deliver offerings defined in the TAM program • Coordinate with support engineers, Support Management, and SaaS groups on escalation and resolution • Communicate proactively with clients about product and program information, supportability issues, and strategic product plans • Maintain and expand knowledge of D2L solutions and research solutions for client needs • Use customer relationships to improve internal processes and attention to customer needs

🎯 Requirements

• Bachelor's degree or diploma in a related field • Fluency in Dutch is mandatory for the position • Experience in a similar role or a software services or technical role • Strong knowledge of Brightspace best practices, with experience defining business process and providing enablement programs • Leadership in new feature and technology adoption, including enablement and solution overview sessions and documentation • Ability to lead account teams and ensure execution of the account plan • Ability to develop relationships with executive, enterprise-level decision makers • Ability to complete multiple tasks concurrently and deliver results under pressure • Previous knowledge of learning management systems, preferably D2L • Strong project organizational, relationship-building, conflict negotiation, written and verbal communication skills • Ability to present technical issues to a non-technical audience • Ability to work independently and remotely • Critical-thinking and problem-solving ability • Ability to be on call in after-hours situations

🏖️ Benefits

• Impactful work transforming the way the world learns • Flexible work arrangements • Learning and Growth opportunities • Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program • 2 Paid Days off for SkillsWave-related activities like exams or final assignments • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) • Retirement planning • 2 Paid Volunteer Days • Competitive Benefits Package • Home Internet Reimbursements • Employee Referral Program • Wellness Reimbursement • Employee Recognition • Social Events • Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume