Dairy Queen
201 - 500 employees
Founded 1943
🏨 Hospitality
✈️ Travel
🍽️ Food & Beverage
💰 Private Equity Round on 2013-09
Hospitality • Travel • Food & Beverage
Dairy Queen is an international chain of fast-food restaurants owned by American Dairy Queen Corporation, known for its popular Blizzard treats, burgers, and more. With a focus on both savory and sweet offerings, Dairy Queen provides a variety of meals and treats including cheeseburgers, chicken strips, and signature Stackburgers, alongside its famous ice cream desserts. The brand highlights allergen information and nutrition details, ensuring customers are informed of the potential presence of allergens due to cross-contact in its locations. Dairy Queen is also involved in franchising and encourages the use of its mobile app to enhance customer experience.
Bilingual Director of Operations – China, Taiwan, Hong Kong, Macao
Job not on LinkedIn
🔥 32 minutes ago
🗣️🇨🇳 Chinese Required
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Dairy Queen
201 - 500 employees
Founded 1943
🏨 Hospitality
✈️ Travel
🍽️ Food & Beverage
💰 Private Equity Round on 2013-09
Hospitality • Travel • Food & Beverage
Dairy Queen is an international chain of fast-food restaurants owned by American Dairy Queen Corporation, known for its popular Blizzard treats, burgers, and more. With a focus on both savory and sweet offerings, Dairy Queen provides a variety of meals and treats including cheeseburgers, chicken strips, and signature Stackburgers, alongside its famous ice cream desserts. The brand highlights allergen information and nutrition details, ensuring customers are informed of the potential presence of allergens due to cross-contact in its locations. Dairy Queen is also involved in franchising and encourages the use of its mobile app to enhance customer experience.
📋 Description
• Provide strategic direction and leadership for Operations. • Identify, champion and lead franchisees on emerging operating trends, applying next generation equipment and technology. • Lead operations strategy to deliver high return on investment operating models that support long term labor efficiency, reduce operating overheads and a compelling and differentiated on premise, off premise and digital Consumer experience. • Work with cross functional peers to support regional activation and implementation of new operating platforms and initiates. • Provide thought leadership on applying kitchen automation and AI enabled operating systems to drive step change efficiencies. • Help review the existing operating practices, key roles and responsibilities to optimize the organizational structure and redefine Operations engagement with franchisees, transitioning from tactical support to leading strategic change. • Support effective relationships with all members of the international team, franchisees and vendors. • Works closely with the International regional leaders to identify emerging brands, operating best practices to develop leading operational know-how. • Present information, strategies, and concepts to cross functional leaders and franchisees and professional organizations in a manner that inspires to action and to achieve established regional and corporate goals and support our One China initiatives. • Represents Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Training, Development and CSS. • Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations and ensuring operational impacts and complexities are considered. • Oversees and monitors consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and ADQ standards.
🎯 Requirements
• B.A. or B.S. Degree in Business or related field, MBA preferred, or related experience in lieu of degree • Must have at least 10 years of progressively responsible experience preferably in Operations, Marketing or related field in QSR, Fast Casual or Full-Service restaurant(s). • Experience working within a franchisor organization, preferably a QSR brand. • Has experience in a sub franchisee model market and specifically on optimizing support to drive high growth development in China. • Demonstrated ability to develop strong relationships in a franchisor/franchisee environment. • Experience effectively managing professional level Operations staff. • Demonstrated ability to work within diverse cultures, to work across global time zones and to effectively lead geographically dispersed teams. • Has experience in using kitchen automation and AI enabled operating systems to drive step change efficiencies. • Solid experience in application in the restaurant industry (QSR preferred) and of restaurant operations. • Proficient knowledge of finance, training and development. • Verbal, written and reading fluency in English and Mandarin is required. • Ability to travel internationally with no restrictions is required and is approximately 30%.
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Professional development opportunities
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