Regional Director – Operations

Job not on LinkedIn

🔥 51 minutes ago

🇹🇭 Thailand – Remote

💵 $155k - $182.9k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Dairy Queen

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1943

🏨 Hospitality

✈️ Travel

🍽️ Food & Beverage

💰 Private Equity Round on 2013-09

Hospitality • Travel • Food & Beverage

Dairy Queen is an international chain of fast-food restaurants owned by American Dairy Queen Corporation, known for its popular Blizzard treats, burgers, and more. With a focus on both savory and sweet offerings, Dairy Queen provides a variety of meals and treats including cheeseburgers, chicken strips, and signature Stackburgers, alongside its famous ice cream desserts. The brand highlights allergen information and nutrition details, ensuring customers are informed of the potential presence of allergens due to cross-contact in its locations. Dairy Queen is also involved in franchising and encourages the use of its mobile app to enhance customer experience.

📋 Description

• Provide enterprise-level operational leadership for one of two Canadian franchisee regions • Drive sales growth, transaction momentum, franchisee profitability, compliance, and execution of company standards • Develop, communicate, and execute rolling one-, two-, and three-year Operations business plans • Create annual performance goals linked to sales growth, transaction performance, and franchisee health • Guide integrated business plans across marketing, operations, training, development, and supply chain • Ensure franchisees establish disciplined annual business plans with growth commitments, reinvestment priorities, and accountability milestones • Monitor progress and goal achievement • Lead marketing performance through partnerships with departments, vendors, and franchisees • Represent Operations in cross-functional problem solving and growth projects • Oversee food safety, approved products, procedures, menu compliance, trademark protection, reinvestments, customer satisfaction, and company standards • Manage the performance and health of the regional franchisee portfolio • Visit franchisee stores and districts with business consultants • Handle escalated franchisee matters, including defaults and potential franchise termination decisions • Respond to customers and franchisees while reinforcing operational and growth expectations • Coach, support, and advise business consultants • Guide franchisee training, professional development, shift management, food safety, quality, service, cleanliness, maintenance, and atmosphere goals • Hire, build, and support a high-performance team of Business Consultants • Establish performance expectations, monitor results, coach employees, initiate corrective action, and recognize contributions • Remove roadblocks and support staff with day-to-day growth execution problems • Maintain a positive and ethical work climate • Interview prospective and existing franchisees for development and expansion assessments • Review potential real estate sites and provide feasibility input • Provide opinions or sign-off on franchisee and real estate acceptability for the Development Review Committee • Develop the regional operating budget and profit plan • Guide cross-functional corporate projects or committees as assigned

🎯 Requirements

• B.A. or B.S. Degree in Business, Restaurant Management or a related field, or equivalent combination of education and work experience • 10+ years of progressively responsible related experience • Minimum 5 years of experience in corporate franchise management operations • Franchise operations experience and/or restaurant management experience with direct P&L responsibility for multi-unit geographically dispersed operations • Minimum 3–5 years managing employees • Experience managing franchise operations professionals preferred • Experience building high-performance teams, establishing expectations, monitoring results, coaching employees, and providing feedback • Ability to lead geographically dispersed teams • In-depth knowledge of the restaurant industry and restaurant operations; QSR preferred • Proficient knowledge of marketing, finance, and training • Experience creating and managing an operating budget • Experience working within a franchisor organization, preferably a QSR brand • Strong knowledge of restaurant operations • Demonstrated track record of driving sales and transaction growth in complex, franchised, or multi-unit environments • Ability to influence without authority and lead franchisees through performance change • Strong business acumen and ability to translate data into priorities and field execution • Proficient in Microsoft Word and Excel; working knowledge of PowerPoint • Strong communication, public speaking, and presentation skills • Ability to coordinate with cross-functional departments • Ability to multitask, prioritize, make timely decisions, and use data to inform decisions • Demonstrated strategic operations leadership ability • Highest level of integrity and professional behavior • Willingness to travel approximately 60% throughout the year • No food or beverage allergies that would prevent tasting or working in and around a Dairy Queen restaurant environment • ServeSafe certification • Extensive sitting due to business travel in cars and airplanes

🏖️ Benefits

• Bonus eligibility • Hybrid work schedule with 3 collaboration days a week • Inclusion and belonging culture • Professional development and training opportunities • Annual Connect business meetings • Travel throughout the region