Customer Success Executive

🕒 December 11, 2025

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Darwin AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

<Darwin AI> Darwin AI is a company that provides AI-powered digital employees to automate customer conversations and repetitive business tasks. Their platform integrates with CRMs, messaging channels (WhatsApp, Instagram, calls) and internal systems to handle lead qualification, inbound/outbound sales outreach, customer support (CSAT/NPS), post-sale engagement, and collections. Darwin AI offers a SaaS-style service focused on accuracy and supervised automation (human escalation, audits, testing) and targets other businesses across industries like retail, real estate, education, and automotive to boost efficiency and conversions.

📋 Description

• - Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. • - Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. • - Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. • - Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. • - Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. • - Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. • - Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. • - Maintain accurate records of customer interactions and progress using Planhat and other CRM tools.

🎯 Requirements

• - Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments. • - Ability to analyze data and apply insights to customer success strategies.. • - Experience with customer relationship management tools such as Planhat, or similar. • - Knowledge of AI implementation and experience with technical troubleshooting is a plus. • - Strong communication skills, with the ability to to explain complex concepts clearly to non-technical stakeholders. • - Proactive and customer-centric mindset with a strong drive for client success. • - Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments.. • - A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow.

🏖️ Benefits

• ● **Language Classes:** Access to language classes (English, Portuguese, Spanish) to enhance communication skills. • ● **OpenAI Premium License:** Complimentary access to an OpenAI premium license for personal or professional use. • ● **Paid Time Off:** Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. • ● **Soft Hybrid Work: **We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!