Team Leader, Japanese

Job not on LinkedIn

🔥 9 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Lead and supervise a team of Japanese-speaking Customer Service Representatives • Oversee daily team operations and ensure service levels and performance targets are achieved • Monitor individual and team performance through KPIs, quality assessments and operational reports • Provide regular coaching, feedback and guidance to team members to support their professional development • Support team members with complex customer enquiries and escalated cases • Ensure consistent delivery of high-quality customer service across phone, email and messaging channels • Monitor customer satisfaction and identify opportunities to improve service quality • Ensure team members follow established procedures, policies and quality standards • Manage attendance, scheduling and team availability in coordination with operations management • Identify operational challenges and recommend improvements to workflows and processes • Maintain effective communication with Operations Managers and other internal stakeholders • Support onboarding, training and integration of new team members

🎯 Requirements

• Excellent spoken and written Japanese • Good command of English, both written and spoken • Previous experience in a Team Leader, Supervisor or similar leadership role within customer service or a contact centre environment • Experience managing, coaching and motivating a team • Strong understanding of customer service operations and performance metrics • Ability to monitor KPIs and use performance data to identify improvement opportunities • Strong problem-solving and decision-making skills • Ability to handle escalations and support team members in challenging situations • Strong organisational skills and ability to manage competing priorities • Willingness to work rotating shifts, including weekends and public holidays, according to business requirements

🏖️ Benefits

• Work-from-home arrangement in Malaysia • Competitive compensation package • Performance bonus opportunities • Employee benefits • Career and professional development opportunities • Access to thousands of free learning courses • Initial training and ongoing coaching • Inclusive and supportive working environment • Opportunity to work within a global team • Relocation support

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