Trainer, Japanese

Job not on LinkedIn

🔥 12 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Trainer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Deliver onboarding and training programmes for new Japanese-speaking Customer Service Representatives • Train employees on products and services including hotels, flights, activities and other travel-related services • Explain customer service workflows, systems, tools and procedures • Develop, update and maintain training materials, presentations and learning resources • Evaluate trainees' knowledge, performance and readiness to transition into live operations • Conduct knowledge assessments, practical exercises and training evaluations • Provide individual coaching and constructive feedback to support employee development • Collaborate with Team Leaders and Quality Analysts to address recurring performance and knowledge gaps • Monitor training effectiveness and recommend improvements to training programmes • Support ongoing refresher training and continuous learning initiatives

🎯 Requirements

• Excellent spoken and written Japanese and English • Previous experience as a Trainer, Training Specialist or in a similar learning and development role • Experience delivering training within a customer service or contact centre environment • Strong understanding of customer service principles and operational processes • Excellent presentation and communication skills • Ability to explain complex information clearly and adapt training methods to different learning styles • Ability to assess learning progress and provide constructive feedback • Comfortable working with digital platforms, training tools and presentation software • Willingness to work shifts according to business requirements, including weekends and public holidays where applicable

🏖️ Benefits

• Work-from-home arrangement in Malaysia • Competitive compensation package • Performance bonus opportunities • Employee benefits • Career and professional development opportunities • Access to thousands of free learning courses • Initial training and ongoing coaching • Inclusive and supportive working environment • Opportunity to work within a global team • Relocation support • And many more!

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