Customer Support Agent, English

Job not on LinkedIn

🕒 June 15

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DECA Games

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

Gaming

DECA Games is an indie publisher focused on revitalizing aging video games through live operations and games as a service. The company specializes in taking over games that have strong, loyal communities, whether on browser, mobile, or PC platforms. Founded by Ken Go, DECA Games has a team with vast experience in designing and operating free-to-play games, aiming to enhance player engagement and continuously update content. They are known for their work on titles such as Realm of the Mad God and other gaming projects across various genres, including RPGs, strategy games, and MMOs. DECA Games is part of the Embracer Group and is committed to ensuring a long-lasting experience for game communities by focusing on live events, flexible development, and expert analysis.

📋 Description

• Take care of the electronic data processing as part of the support team • Serve as the first point of contact for customers • Process incoming emails • Respond to customer questions and inquiries efficiently and effectively • Support the team in executing and optimizing all customer service department processes

🎯 Requirements

• Excellent communication and problem-solving skills and a service-oriented approach • Very good written and spoken English skills • At least 1 year of experience in B2C support • Ability to work from anywhere in Bulgaria • Working hours in the PST timezone (9 a.m. - 6 p.m. PST)

🏖️ Benefits

• Remote first company culture • Flexible work hours to support a personal work-life balance • Working in a multicultural environment with people from over 20 different countries • Flat hierarchies and a great and dedicated group of people • 20 days of paid time off • Online language classes: English, German, French, Spanish etc. • Food vouchers