Customer Support Agent, English

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DECA Games

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51 - 200 employees

🎮 Gaming

Gaming

DECA Games is an indie publisher focused on revitalizing aging video games through live operations and games as a service. The company specializes in taking over games that have strong, loyal communities, whether on browser, mobile, or PC platforms. Founded by Ken Go, DECA Games has a team with vast experience in designing and operating free-to-play games, aiming to enhance player engagement and continuously update content. They are known for their work on titles such as Realm of the Mad God and other gaming projects across various genres, including RPGs, strategy games, and MMOs. DECA Games is part of the Embracer Group and is committed to ensuring a long-lasting experience for game communities by focusing on live events, flexible development, and expert analysis.

📋 Description

• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department

🎯 Requirements

• Excellent communication and problem-solving skills and a service-oriented approach • Very good written and spoken English skills • At least 1 year of experience in B2C support

🏖️ Benefits

• Remote first company culture • Flexible work hours to support a personal work-life balance • Working in a multicultural environment with people from over 20 different countries • Flat hierarchies and a great and dedicated group of people • 20 days of paid time off • Online language classes: English, German, French, Spanish etc. • Food vouchers