Outbound Call Centre Representative, 12 months max. term contract

Job not on LinkedIn

🔥 0 minutes ago

🇦🇺 Australia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Demant

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

💰 Post-IPO Debt on 2023-03

Manufacturing • Healthcare • Biotechnology

Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged.

📋 Description

• Make outbound calls for promotional campaigns, including offering and scheduling free hearing tests, hearing aid trials, and adjustments • Follow up on leads from direct marketing and rebook lapsed clients • Book and manage clinic appointments using CRM and internal systems • Accurately update client records and document all information • Handle a high volume of inbound client calls with empathy, accuracy, and professionalism • Meet and exceed contact centre KPIs, including calls per hour, bookings, and quality scores • Serve as the first point of contact for clients across Australia and New Zealand • Support clinic operations and deliver exceptional customer service

🎯 Requirements

• Previous contact centre, phone-based/telephone sales experience • Experience ideally from healthcare, insurance, financial services, telecommunications, or similar sectors • Excellent communication skills and ability to adapt communication style to each client’s needs • Ability to handle a high volume of outbound calls • Experience in a sales/telephone sales representative role • Strong experience working in fast-paced, target-driven contact centre environments • High proficiency with CRM platforms and confidence navigating multiple systems • Strong organisational skills and attention to detail • Team-focused, customer-first approach • Motivation by KPIs and individual and team goals

🏖️ Benefits

• A structured onboarding and training program with ongoing coaching • Monthly and quarterly incentives based on performance • A collaborative, inclusive, and fun workplace culture • Access to MyRewards – exclusive discounts and wellness benefits • Career growth opportunities within a purpose-led global organisation • Remote work from anywhere in Australia