Application Support Engineer, GCP, Media Platforms

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Devsu

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Devsu is a technology services company that provides a range of strategic solutions to help clients scale their operations, enhance efficiency, and drive innovation. The company specializes in staff augmentation, dedicated teams, and custom development, leveraging elite tech talent to meet the specific needs of each project. Devsu offers services in quality assurance, cloud engineering, AI prototyping, and data analytics, among others, ensuring high-quality and scalable solutions. By acting as an integrated partner, Devsu helps businesses achieve faster development cycles and better project outcomes with timezone-aligned teams. With a focus on cutting-edge technology and streamlined processes, Devsu empowers businesses to transform their vision into reality.

📋 Description

• Provide **L2/L3 production support** for critical media applications • Troubleshoot application, platform, and infrastructure issues across **GCP and Kubernetes** • Analyze **logs, metrics, and traces** to identify root causes • Resolve incidents using **runbooks and SOPs**, escalating when required • Partner with **Engineering and SRE teams**, providing clear technical context • Support **live streaming pipelines** and **video transcoding workflows** • Diagnose issues related to: • Stream ingest failures • Transcoder job errors and performance bottlenecks • Output quality, latency, and availability • Participate in **on-call rotations**, including weekends • Document incidents, **RCAs**, corrective and preventive actions • Continuously improve **monitoring, alerting, runbooks, and SOPs**

🎯 Requirements

• Experience in **Application Support, Production Support, or Reliability Engineering** roles • Hands-on experience with **Go** (code reading and debugging) • Strong experience with **Kubernetes** and **Google Cloud Platform (GCP)** • Proven experience supporting **live streaming and video transcoding workflows** • Experience participating in **on-call rotations** • Strong analytical and troubleshooting skills • Ability to perform effectively during high-pressure incidents • **Nice to Have** • Experience in **media, broadcast, or streaming platforms** • Familiarity with **live event operations** • Experience with **Grafana, Prometheus, or similar monitoring tools** • Experience with **ServiceNow, PagerDuty, Slack** • Understanding of **SRE concepts** (SLIs, SLOs, error budgets)

🏖️ Benefits

• A stable, long-term contract with opportunities for career growth • Private health insurance • A remote-friendly culture that promotes work-life balance • Continuous training, mentorship, and learning programs to keep you at the forefront of the industry • Free access to AI training resources and state-of-the-art AI tools to elevate your daily work • A flexible Paid Time Off (PTO) policy as well as paid holiday days • Challenging, world-class software projects for clients in the US and LatAm • Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment