Senior Site Reliability Engineer – Performance and Scalability

🔥 49 minutes ago

🌐 Egypt, United Arab Emirates (UAE), +2 more countries – Remote

🇪🇬 Egypt – Remote 🇦🇪 United Arab Emirates (UAE) – Remote 🇹🇷 Turkey – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 12%

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Digital Zone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🛍️ eCommerce

🏪 Marketplace

📡 Telecommunications

💰 Accelerator/Incubator on 2020-12

eCommerce • Marketplace • Telecommunications

Digital Zone is an Iraq-built digital commerce and distribution platform that bundles digital vouchers, mobile top-ups, subscriptions, entertainment ticketing, travel booking and eSIM services into a single ecosystem. It operates inside the SuperQi app and through a network of Qi shops and POS outlets across Iraq, serving around 2M monthly active customers, offering 150+ partner brands and 1,000+ digital product options, and connecting partners with local payment, retail and campaign execution capabilities. The company’s group includes four focused brands (Digital Zone, Ticket Zone, Rahal, Rahal eSIM) and provides infrastructure for partners to distribute digital products and reach active customers.

📋 Description

• Build the platform's scalability foundation: capacity planning, autoscaling, caching, queueing, and graceful degradation designed for large campaign spikes rather than steady-state load • Establish load and failure testing as a standard engineering practice, giving teams the frameworks, tooling, and runbooks to test their own services and act on the results • Own SLOs, error budgets, and the observability stack (metrics, logs, traces, alerting) across TypeScript, Go, and PHP/Laravel services, and standardize how teams instrument for scale • Harden Postgres and AWS infrastructure for performance and availability, and reduce toil through automation and IaC • Lead incident response and blameless postmortems, and drive the systemic fixes upstream into design and campaign planning so reliability is built in, not bolted on • Partner with engineering teams early on capacity and resilience, acting as the multiplier that makes them self-sufficient at scaling their own systems

🎯 Requirements

• 5+ years in SRE, platform, or backend engineering, with strong production ownership of large-scale systems operating at 10s of thousands of requests per minute • A track record of scaling systems through real traffic spikes, and of designing and running load and failure testing programs that other teams adopted • Deep AWS experience and a solid grasp of Postgres performance and scaling • Fluency with observability tooling and infrastructure-as-code, plus scripting in Go, TypeScript, or similar • A calm, systematic approach to incidents, and the communication skills to influence and enable other teams rather than gatekeep

🏖️ Benefits

• Immediate, large-scale impact on a high-growth business • Top-of-the-market compensation packages • Work alongside top regional talent, with team members from Talabat, Careem, Etisalat, and more

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