Customer Care Executive

🕒 November 24, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. • Provide accurate and up-to-date product/service information to customers, ensuring their understanding and satisfaction. • Efficiently resolve customer complaints and issues, offering suitable solutions and alternatives. • Maintain a high level of customer service by actively listening to customer needs and providing personalized assistance. • Document and update customer records accurately, ensuring a comprehensive history of interactions. • Collaborate with other departments to ensure a seamless customer journey and effective issue resolution. • Identify and escalate complex customer issues to the appropriate team for further assistance. • Conduct regular customer satisfaction surveys and analyze feedback to improve service quality. • Stay updated with company policies, procedures, and product knowledge to provide accurate information. • Maintain a positive and friendly attitude, ensuring a pleasant customer experience throughout interactions.

🎯 Requirements

• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 1-2 years of experience in a customer service role, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving skills and a customer-centric approach to issue resolution. • Proficiency in using computer systems and customer relationship management (CRM) software. • Ability to work independently and manage multiple tasks simultaneously. • A positive and enthusiastic attitude, with a focus on delivering exceptional customer service. • Flexibility to work in shifts, including weekends and holidays, as per business needs. • Strong organizational skills and attention to detail. • Willingness to learn and adapt to changing customer service trends and technologies.

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