Customer Care Executive

🕒 November 26, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers seeking home and personal loans. • Make outbound calls to customers to discuss their loan requirements and provide relevant information. • Schedule meetings between customers and our field team for document collection and loan disbursement. • Ensure a high level of customer satisfaction by offering excellent service and support. • Maintain accurate records of customer interactions and loan progress. • Follow up with customers to address any queries or concerns post-loan disbursement. • Collaborate with the field team to ensure a seamless and efficient loan process. • Stay updated with the latest loan products and services to provide accurate information to customers. • Handle customer complaints and provide timely resolutions. • Maintain a positive and professional attitude while representing the company.

🎯 Requirements

• A high school diploma or equivalent is required. • Previous experience in customer service or a related field is preferred. • Excellent communication skills, both verbal and written, are essential. • Strong organizational and time management abilities. • Ability to work independently and as part of a team. • Proficiency in using Microsoft Office or similar software. • Basic knowledge of loan processes and financial services is an asset. • A customer-centric approach and a passion for delivering exceptional service. • Willingness to learn and adapt to new processes and systems. • Ability to work in a fast-paced environment and manage multiple tasks.

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