Customer Care Executive

🕒 November 26, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers, providing excellent customer service and support. • Call and engage with customers seeking home and personal loans, offering guidance and answering inquiries. • Schedule meetings and coordinate with the Mahindra field team for document collection and loan disbursement. • Ensure a seamless and efficient loan application process, addressing any customer concerns or queries. • Maintain accurate records and documentation of customer interactions and loan progress. • Follow up with customers to ensure their satisfaction and address any post-loan queries or issues. • Collaborate with the collections team to ensure timely and accurate loan repayments. • Stay updated with the latest loan products, policies, and procedures to provide accurate information to customers. • Build and maintain strong relationships with customers, fostering a positive and professional image of the company. • Assist in identifying and resolving any potential loan-related issues or disputes.

🎯 Requirements

• A high school diploma or equivalent is required, with a preference for candidates with a college degree in a related field. • Previous experience in customer service, especially in the financial or loan industry, is preferred. • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer support. • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Proficiency in using Microsoft Office and other relevant software for documentation and record-keeping. • A proactive and solution-oriented approach to problem-solving, with the ability to think critically and offer creative solutions. • Ability to work independently and as part of a team, collaborating effectively with colleagues and stakeholders. • A customer-centric mindset, with a focus on delivering a high level of satisfaction and a positive customer experience. • Willingness to continuously learn and adapt to new loan products, policies, and industry trends. • Strong attention to detail and the ability to maintain confidentiality and data security.

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