Customer Care Executive

🕒 November 29, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Answer customer inquiries via phone, email, and chat, ensuring a quick response time. • Provide accurate and up-to-date product/service information to customers. • Efficiently resolve customer complaints and ensure a high level of satisfaction. • Maintain a positive and professional attitude at all times, representing the company's brand. • Collaborate with internal teams to improve customer service processes and strategies. • Document and report customer feedback and suggestions for service improvements. • Ensure compliance with company policies and procedures during customer interactions. • Stay updated with product knowledge and industry trends to provide relevant advice. • Handle escalations and complex customer issues, working towards a timely resolution.

🎯 Requirements

• Excellent communication skills in Gujarati, Kannada, Telugu, and Marwadi. • Strong customer service orientation with a focus on client satisfaction. • Ability to work independently and manage multiple tasks efficiently. • Proficiency in using customer relationship management (CRM) systems. • Basic computer skills and familiarity with office productivity tools. • A positive and friendly attitude, with a customer-centric approach. • Problem-solving skills and the ability to think critically. • Willingness to learn and adapt to new processes and technologies. • High school diploma or equivalent; additional qualifications in customer service are preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off

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