Customer Care Executive

🕒 December 8, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses. • Provide product and service information to customers, offering guidance and recommendations. • Maintain a high level of customer satisfaction by actively listening to customer needs and concerns. • Collaborate with internal teams to resolve complex customer issues and escalate when necessary. • Document and update customer records, ensuring accurate and up-to-date information. • Conduct regular customer satisfaction surveys and analyze feedback to improve service quality. • Stay updated with company policies, procedures, and product knowledge to provide accurate information. • Maintain a professional and courteous demeanor at all times, representing the company's brand. • Assist in identifying and addressing potential customer service issues or trends. • Contribute to a positive and supportive team environment, fostering a culture of excellence.

🎯 Requirements

• Excellent communication skills, both verbal and written, with the ability to communicate effectively in Gujarati, Kannada, Telugu, and Marwadi. • Proven experience in a customer-facing role, preferably in a call center or customer support environment. • Strong problem-solving and analytical skills, with the ability to make sound decisions. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using computer systems and customer relationship management (CRM) software. • Excellent time management and organizational skills. • A positive and customer-centric attitude, with a passion for delivering exceptional service. • Willingness to learn and adapt to new technologies and processes. • High school diploma or equivalent; additional education in customer service or a related field is preferred. • Flexibility to work in shifts, including weekends, as per business needs.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities

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