Customer Care Executive

🕒 November 11, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers, ensuring a positive and helpful attitude at all times. • Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses. • Resolve customer complaints and issues, offering practical solutions and ensuring their satisfaction. • Maintain a high level of product and service knowledge to assist customers effectively. • Collaborate with internal teams to address customer needs and escalate complex issues when necessary. • Document and track customer interactions, ensuring accurate record-keeping and follow-up. • Provide regular feedback to the management team on customer trends, preferences, and potential areas of improvement. • Uphold the company's values and brand image in all customer interactions. • Stay updated with industry trends and competitor activities to enhance customer service strategies.

🎯 Requirements

• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 1-2 years of experience in a customer service role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and critical thinking abilities to handle customer inquiries effectively. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • A customer-centric mindset with a focus on delivering exceptional service. • Excellent time management and organizational skills. • Willingness to learn and adapt to changing customer needs and company policies. • Basic knowledge of BFSI products and services is an asset.

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