Customer Care Executive

🕒 November 12, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Establish and maintain effective communication with delinquent customers to negotiate payment plans and ensure timely debt recovery. • Provide excellent customer service, offering clear and concise information about payment options and due dates. • Collaborate with the Collections team to develop strategies for effective debt collection and maintain accurate records of customer interactions. • Monitor customer accounts, identify potential payment issues, and take proactive measures to prevent further delinquency. • Ensure compliance with legal and regulatory requirements in debt collection practices. • Handle customer inquiries and complaints, providing timely and accurate resolutions. • Maintain a positive and professional attitude while dealing with customers, even in challenging situations. • Stay updated with industry trends and best practices in customer care and debt collection. • Work towards achieving individual and team performance goals, contributing to the overall success of the Collections department.

🎯 Requirements

• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 2 years of experience in customer service or debt collection roles. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong interpersonal skills and a customer-centric approach. • Proficiency in using Microsoft Office and CRM systems. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills. • A results-driven and proactive mindset. • Willingness to undergo training and stay updated with industry developments. • A positive and professional demeanor, even under pressure.

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