Customer Care Executive

🕒 November 12, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for delinquent customers, providing timely and accurate information. • Ensure customers understand their payment obligations and assist them in creating a suitable repayment plan. • Maintain a friendly and professional tone while collecting payments, fostering a positive customer experience. • Keep accurate records of customer interactions and payment arrangements, ensuring data integrity. • Collaborate with the Collections team to develop effective strategies for debt recovery. • Monitor customer accounts and identify potential payment issues, taking proactive measures to prevent defaults. • Stay updated with industry regulations and best practices in customer care and debt collection. • Provide regular reports on collection activities, highlighting areas of improvement and success. • Participate in team meetings and contribute to the continuous improvement of customer care processes.

🎯 Requirements

• A high school diploma or equivalent is required, with a preference for candidates holding a bachelor's degree in a related field. • Minimum 2 years of experience in customer service or collections, with a proven track record of success. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong organizational skills and attention to detail, ensuring accurate record-keeping and timely follow-ups. • Proficiency in using CRM systems and Microsoft Office suite, particularly Excel. • Ability to work independently and manage a high volume of customer interactions. • Excellent problem-solving skills and a customer-centric approach to handling challenges. • A positive and professional attitude, with a focus on building strong customer relationships. • Willingness to learn and adapt to changing industry trends and regulations. • Fluency in English is mandatory, with proficiency in additional languages being an advantage.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume