Customer Care Executive

🕒 November 15, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Contact delinquent customers to negotiate and facilitate payment plans. • Maintain accurate records of customer interactions and payment arrangements. • Ensure timely and efficient processing of customer payments. • Provide excellent customer service, addressing inquiries and concerns. • Collaborate with the collections team to develop effective strategies. • Stay updated on payment trends and customer behavior to enhance collection efforts. • Escalate complex customer issues to the appropriate team members. • Maintain a positive and professional attitude when dealing with customers. • Adhere to company policies and procedures, especially regarding data privacy.

🎯 Requirements

• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in customer service or collections. • Excellent communication skills, both verbal and written. • Strong organizational skills and attention to detail. • Ability to work independently and manage a high volume of customer interactions. • Proficiency in using Microsoft Office and CRM systems. • Familiarity with payment processing and financial systems. • Customer-centric approach and a problem-solving mindset. • Willingness to learn and adapt to new collection strategies. • Ability to work in a fast-paced, target-driven environment.

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