Customer Care Executive

🕒 November 19, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and provide accurate information via phone, email, and live chat. • Resolve customer complaints and issues, ensuring a positive and satisfactory outcome. • Maintain a high level of customer satisfaction by delivering exceptional service. • Collaborate with internal teams to ensure a seamless customer experience. • Document and report customer feedback and suggestions for process improvements. • Stay updated with product knowledge and company policies to provide accurate information. • Ensure data privacy and security when handling customer information. • Actively listen to customer needs and provide tailored solutions. • Maintain a positive and professional attitude at all times.

🎯 Requirements

• Excellent communication skills, both verbal and written. • Strong customer service orientation and a passion for helping others. • Ability to multi-task and manage multiple customer interactions simultaneously. • Proficiency in using computer systems and customer relationship management tools. • A positive and friendly demeanor, with a customer-centric approach. • Problem-solving skills and the ability to think critically. • Attention to detail and a commitment to accuracy. • Ability to work independently and as part of a team. • Basic knowledge of collections or telecollection processes is an asset. • A positive attitude and a willingness to learn and grow within the role.

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