Customer Care Executive

🕒 November 20, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Answer incoming calls and provide excellent customer service. • Handle customer inquiries, complaints, and feedback with a positive and professional attitude. • Offer accurate and timely information to customers regarding their accounts and collections. • Resolve collection-related issues and provide effective solutions. • Maintain a high level of customer satisfaction and build strong relationships. • Document and record customer interactions accurately. • Collaborate with internal teams to ensure a seamless customer journey. • Stay updated with company policies and procedures, especially regarding collections. • Provide feedback and suggestions to improve customer service processes. • Ensure compliance with data privacy and security regulations.

🎯 Requirements

• A high school diploma or equivalent is required, with a preference for a college degree in a related field. • 1-2 years of experience in customer service, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers. • Strong problem-solving and conflict resolution skills. • Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously. • Proficiency in using computer systems and customer relationship management (CRM) software. • A customer-centric approach and a passion for delivering exceptional service. • Strong organizational skills and attention to detail. • Willingness to learn and adapt to new processes and technologies. • Ability to work independently and as part of a team.

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