Customer Care Executive

🕒 November 20, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Contact customers who have missed EMI, AFC, or CIBIL collections and provide them with payment options and assistance. • Collect payments over the phone or facilitate PTP (Pay-to-Pickup) arrangements for field collections. • Maintain accurate records of customer interactions and payment details. • Ensure timely and efficient resolution of customer queries and concerns. • Provide regular updates to the collections team on customer payment status. • Build and maintain strong relationships with customers to foster trust and loyalty. • Handle customer complaints and escalations with a calm and professional approach. • Stay updated with company policies and procedures related to collections and customer care. • Collaborate with other departments to ensure a seamless customer experience. • Continuously improve customer service processes and suggest innovative solutions.

🎯 Requirements

• A high school diploma or equivalent is required. • Previous experience in customer service or collections is preferred. • Excellent communication skills, both verbal and written, are essential. • Strong interpersonal skills and the ability to build rapport with customers. • Proficiency in using CRM systems and Microsoft Office applications. • Ability to work independently and manage a high volume of calls. • Excellent time management and organizational skills. • A customer-centric approach and a positive attitude. • Willingness to learn and adapt to new processes and technologies. • Fluency in English is mandatory; knowledge of other languages is a plus.

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