Customer Care Executive

🕒 November 21, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers seeking home and personal loans. • Provide accurate and timely information to customers regarding loan processes. • Schedule and coordinate meetings between customers and Mahindra's field team for document collection and loan disbursement. • Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns. • Build and maintain strong relationships with customers to ensure their loyalty and repeat business. • Stay updated with the latest loan products, schemes, and regulations to offer accurate advice. • Handle customer complaints and queries, ensuring a swift and effective resolution. • Collaborate with internal teams to ensure a seamless loan application and approval process. • Generate and maintain accurate records of customer interactions and loan progress.

🎯 Requirements

• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 1-2 years of experience in customer service or a similar role, preferably in the financial industry. • Excellent communication and interpersonal skills, with the ability to build rapport with customers. • Strong organizational and time management skills, with the ability to prioritize tasks effectively. • Proficiency in using Microsoft Office and other relevant software for record-keeping and communication. • Ability to work independently and as part of a team, demonstrating a collaborative mindset. • A customer-centric approach with a focus on delivering exceptional service. • Basic understanding of loan processes and financial concepts is preferred. • Willingness to undergo training and stay updated with industry trends and regulations.

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