Customer Service Associate

Job not on LinkedIn

🕒 November 14, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle inbound and outbound customer calls, emails, and other communication channels. • Provide accurate and timely responses to customer inquiries, ensuring a high level of satisfaction. • Coordinate with internal teams to resolve customer issues promptly and effectively. • Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience. • Maintain a positive and professional attitude at all times, representing the company's brand and values. • Stay updated with product knowledge and company policies to provide accurate information to customers. • Document and track customer interactions, ensuring a comprehensive record of all inquiries. • Escalate complex or sensitive issues to the appropriate team leads or managers for further assistance. • Collaborate with the team to develop and implement customer service best practices. • Ensure compliance with company policies and procedures, maintaining a high standard of service.

🎯 Requirements

• A high school diploma or equivalent is required; a college degree in a related field is preferred. • 1-2 years of experience in a customer service role, preferably in a call center or similar environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments. • Strong problem-solving and critical thinking abilities, with a customer-centric approach to issue resolution. • Proficiency in using computers and customer relationship management (CRM) software. • Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively. • Excellent time management skills and the ability to meet deadlines. • A positive and friendly attitude, with a passion for delivering exceptional customer service. • Willingness to learn and adapt to new processes and technologies. • Fluency in English is mandatory; proficiency in additional languages is a plus.

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