Customer Service Associate

Job not on LinkedIn

🕒 November 15, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers, providing a friendly and professional service. • Contact customers to collect overdue payments and negotiate payment plans when necessary. • Maintain accurate records of customer interactions and payment arrangements. • Ensure timely and efficient debt collection, meeting company targets and goals. • Handle customer inquiries and provide accurate information regarding their accounts. • Resolve customer complaints and queries in a timely and satisfactory manner. • Collaborate with the collections team to develop effective strategies for debt recovery. • Stay updated on industry trends and best practices in customer service and debt collection. • Maintain a high level of professionalism and confidentiality when handling sensitive customer information. • Uphold the company's values and maintain a positive brand image during customer interactions.

🎯 Requirements

• High school diploma or equivalent; college degree preferred but not required. • 1-2 years of experience in customer service or a related field, preferably in a collections environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong interpersonal skills and a customer-centric approach. • Proficiency in using computer systems and collections software. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills. • A results-driven and proactive attitude, with a focus on achieving collection targets. • Strong problem-solving skills and the ability to make sound decisions. • Willingness to continuously learn and adapt to new collection strategies.

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