Customer Service Associate

Job not on LinkedIn

🕒 November 15, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle inbound and outbound customer calls and emails with a professional and friendly demeanor. • Provide accurate and timely information to customers, addressing their inquiries and concerns. • Collaborate with internal teams, such as sales and technical support, to ensure prompt issue resolution. • Maintain accurate records of customer interactions and feedback, using our CRM system. • Identify and escalate priority issues to the appropriate team leads or managers. • Follow up with customers to ensure their issues have been resolved to their satisfaction. • Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience. • Stay updated with product knowledge and company policies to provide accurate information to customers. • Maintain a positive and helpful attitude, even in challenging situations. • Ensure compliance with data privacy and security regulations when handling customer information.

🎯 Requirements

• High school diploma or equivalent; college degree in a related field is preferred. • 1-2 years of experience in a customer service or call center environment. • Excellent verbal and written communication skills, with the ability to communicate effectively with diverse customers. • Strong active listening skills and a customer-centric approach. • Proficiency in using Microsoft Office suite and CRM systems. • Ability to work independently and manage multiple tasks simultaneously. • Excellent problem-solving and conflict resolution skills. • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service. • Strong work ethic and a commitment to continuous learning and improvement. • Flexibility to work in a dynamic and fast-paced environment.

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