Customer Service Associate

Job not on LinkedIn

🕒 November 17, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 29%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Contact customers with overdue accounts to discuss payment arrangements and negotiate repayment plans. • Maintain a positive and professional attitude during customer interactions, ensuring a high level of customer service. • Update customer records with accurate and timely information regarding payments and collection activities. • Collaborate with the collections team to develop effective strategies for maximizing recovery rates. • Identify and escalate potential legal issues or disputes to the appropriate team members for resolution. • Provide regular updates to customers on their account status and outstanding balances. • Ensure compliance with all relevant laws and regulations regarding debt collection practices. • Maintain a high level of organization and attention to detail when managing multiple customer accounts. • Participate in training sessions to enhance your knowledge of debt collection processes and customer service techniques.

🎯 Requirements

• High school diploma or equivalent; college degree preferred but not required. • 1-2 years of experience in a customer service or collections role. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer personalities. • Strong organizational skills and the ability to manage multiple tasks simultaneously. • Proficiency in Microsoft Office Suite, particularly Excel and Word. • Ability to work independently and as part of a team, with a customer-centric mindset. • Familiarity with debt collection laws and regulations is an asset. • Willingness to undergo training and continuous learning to stay updated with industry best practices. • Excellent time management and the ability to prioritize tasks effectively. • A positive and solution-oriented approach to customer interactions.

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