Customer Service Associate

Job not on LinkedIn

🕒 November 20, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring a timely and accurate response. • Provide product and service information, offering guidance and recommendations to customers. • Resolve customer issues and conflicts, employing effective problem-solving skills. • Maintain accurate records of customer interactions and feedback for future reference. • Collaborate with internal teams to improve customer service processes and enhance the overall customer experience. • Stay updated with the latest company products, services, and policies to provide accurate information to customers. • Ensure customer data privacy and security, adhering to company policies and regulations. • Actively listen to customer concerns and provide empathetic and personalized support. • Identify and escalate potential customer service issues to the appropriate team leads.

🎯 Requirements

• A high school diploma or equivalent is required; a bachelor's degree in a related field is preferred. • Minimum 1-2 years of experience in a customer service role, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and critical thinking abilities, with a customer-centric approach. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously. • Excellent time management and organizational skills, with a focus on attention to detail. • A positive and professional attitude, with a commitment to delivering exceptional customer service. • Willingness to learn and adapt to new technologies and processes. • Fluency in English is mandatory; proficiency in additional languages is an asset.

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